What should I do if the submission fails?

If an error occurs repeatedly when submitting your tax case, please contact our customer service with the following information ([email protected]):

• Are you receiving an error message? If so, please provide a brief description.
• Date and time when the error occurred
• Browser used (Internet Explorer, Firefox, Chrome, Opera, etc. including version number, if known)
• Operating system used (Windows 8/7/Vista/XP, Linux, Apple, etc.)

We recommend using the latest Mozilla Firefox or Google Chrome for working with Lohnsteuer kompakt.